Account Manager – Facilities Management Hard Services | Transguard Jobs
Transguard Group was established in 2001 operating in fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Until now, it has more than 50,000 employees.Transguard is currently recruiting for an Account Manager – Facilities Management & Hard Services to to be part of their Integrated Facilities Management Team in our HQ, located in DAFZA, Dubai Airport Freezone.
The purpose of this job is to manage the portfolio of key contracts/clients ensuring the services are delivered as per contractual terms and contracts are performing above sold margins.
Responsibilities:
- Understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
- Ensure profitability of the contracts are met as per the budget/targets, and drive improvement in financial performance
- Investigate with the Senior Manager the reason why any expected gross profit on the contract is not met. Explore 'management solutions' to address the concerns
- Oversee project’s service delivery performance and ensure the SLA/KPI’s are met without any penalties/deduction
- Responsible for developing the business growth of the account; Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contracts and against the sold solution resources budget
- Plan, budget and forecast revenue in line with business target
- Reporting and management of overall contract portfolio contractual service delivery and P&L
- Monitor contract headcounts in line with billable for all assigned contracts
- Monitor expenses and identify cost saving opportunities without compromising the service quality
- Prepare financial reports and forecasts as required
- Review the contracts and liaise with legal and commercial department to get signed from customer
- Review and submission of commercial/technical proposals to clients on renewals, ad-hoc projects etc.
- Monitor and lead the Mobilization/Demobilization of contracts to ensure smooth contract startup within the budget allocated
- Ensuring invoices are raised and submitted on time for all contracts in coordination with central FM and finance team
- Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
- Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
- Monitor that the service delivered is within the contract terms. If not discuss variations with the client and senior Manager
- Conduct weekly/monthly meetings with the clients to discuss deliverables and drive improvement in performance for all contracts
- Conduct weekly/monthly meetings with the client to discussion deliverables and drive improvement in performance for all contracts
- Undertake periodic site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service and implement corrective actions
- Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
- Plan mobilization of staff according to agreed timescales with the client; Arrange site specific induction and training of new staff
- Work with demand planning team to ensure manpower planning is done efficiently and resources are always available
- Assist the bids/solutions team in bidding for new tenders and renewals of existing contracts
- Conduct Staff performance reviews and develop succession planning
- Continuously seek ways to improve service quality and efficiency
- Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required
- Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required
- Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually
- Develop and monitor SLA’s and ensure that they are aligned to service delivery, client expectations and supplier expectations/service partners to achieve quality service delivery, effective supplier relationship management and profitability
- Monitor and control execution of FM contracts, review the preventive and corrective maintenance programs and supervise the implementation of employees through reviewing reports on contractual service delivery
- Spot checking as appropriate to ensure the provision of quality maintenance works to the facilities
- Review and upgrading of SOP’s inline with the service delivery and best industry practices
- Oversee the FM contract service methodologies aligned with sold solution
- Regular review of CAFM implementation and utilization contract wise
- Strategic planning and implementation of value added services
Required Qualifications and Experience
- Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent
- Technical Knowledge of FM standards and processes
- Certification preferred such as CFM, PMP, IOSH, NEBOSH and member of FM bodies such IFWM, BIFM, MEFMA Etc.
- Minimum experience of 12 years or above in management and service delivery of structured contracts (wherever standard SLA/KPI applicable) including 5 years or above in a Manager position handling multiple contracts
- Strong knowledge of commercials and contractual P&L
- UAE driving license is mandatory
- Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills
- Ability to interpret designed and built drawings of MEP, structural and Architectural
- Strong analytical and interpersonal skills
- Management and delivery of Multiple FM contracts including soft and hard services FM contracts
- Experience of handling various types of facilities such as Residential, Commercial, Master Communities, retails, Banking, shopping malls, Universities, Royal Palaces, schools etc.
- Strong communication and interpersonal skills