Customer Service Representative - Office Automation Job Opportunity in UAE

UAE JOb Opportunity for Customer Service Representative - Office Automation

We are so happy to announce job opportunity for customer services representatives. We are urgently hiring for motivated customer service representative in UAE who will be responsible to perform the following responsibilities:

OA Work Controller

• Manage Jobs / Customer requestsLog Service delivery requests & Supplies delivery requests
• Ensure SLAs in attending calls with least Call Abandon Ratio
• Allocation of Jobs taking into consideration geographical routing, Maximize per day per Tech productivity, Meet response time 2 – 4 hours, Assess Load Vs Capacity of Techs
• Plan the Preventive Maintenance schedule (based on AMC terms and/or Document volume of the Printers / MFPs)
• First Line Support (FLS) - Provide resolution over the phone / email to the Customers for their Printers / MFPs (product features, Scan / Print / Fax issues/Solutions issues)
• Awareness of Brand’s Technical data repositories (portal based / local data base Ex. Ribbon) for product features and service-related data
• Customer relationship management (key for CS and for service referrals for new machines)
• Work in close coordination with Supervisor / Manager and the field teams (technical & delivery crews) for real time / dynamic service support to the customers
• Prepare Estimates / Quotes – Awareness of Spare Parts and the replacement articles
• Follow up for estimate approvals
• Update full cycle of the Jobs in SAP – Notification/Service order/Spare requests/Job update/Invoicing
• Co-ordinate with stores for parts / units
• Filing of relevant documents.
• Co-ordinate with Drivers for the committed deliveries
• MIS reports

AV Work Controller

• Follow up with customer for estimate approval
• Update full cycle of the Jobs in SAP – Notification/Service order/Spare requests/Job update/Invoicing
• Co-ordinate with stores for parts / units
• Prepare Estimates / Quotes – Awareness of Spare Parts and the replacement articles
• Allocate the daily incoming jobs to technicians
• Follow up with technicians and customers for field appointment and ensure the schedule is attending as per the commitment
• Ensure the feedback / schedule changes if any to be updated to the customer in time
• Filing of relevant documents.
• Co-ordinate with Drivers for the committed deliveries
• Follow up and collect the outstanding payment from the customers
• Minimum 15 hello calls to the customers and update the report and submit on every Saturday.
• Customer complaints very minimal – based on the target
• Customer incoming calls to be attended within min rings based on the target

Required Skills to be successful:

We need the following skills for this Customer Services representative job

• Sales Skills
• Analytical skills
• Customer handling capability
• Effective Communication
• Interpersonal skills
• Problem solving
• Great organizational and time management abilities
• Strong communication and interpersonal skills.
• Business acumen & market understanding

What equips you for the role:

These will give you more chance over others to get hired for this job

• Bachelor Degree with similar sales experience
• Minimum 3 – 5 years experience in similar position in inventory management in Consumer Electronics / IT industry
• MS Excel, PowerPoint and Outlook knowledge

Ready to apply? Submit your application to the company site through the application button below. No application fee is charged to submit your application, all processes are free.
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