DP World Job Vacancy in Tanzania

New Jobs at DP World in Tanzania 

DP World is a maritime company owned by the Dubai government. DP World dominates the maritime industry by operating big ports in the world including some parts of Dar es Salaam Sea Port in Tanzania.

To increase work efficiency, DP World is hiring for Customer Services Officer in Tanzania.

Job Title: Customer Services Officer 

Responsibilities:

• Open and keep customer accounts by recording account information.
• Informing clients about the services offered on the DP World Dar es Salaam online platform CCS, as well as any new Port & Terminals product offerings.
• Responding to client inquiries and feedback requests in a timely manner.
• Use appropriate methods/tools to provide accurate, valid, and full information.
• Handle and respond to consumer complaints by phone, email, WhatsApp, or other social media platforms.
• Handle concerns, present acceptable solutions and alternatives within the timeframe specified, and follow up to assure resolution.
• Log all customer complaints in the CRM for follow-up and prompt resolution.
• Resolve product or service issues by explaining the customer’s complaint.

Required Qualifications:

• High school diploma or equivalent; college degree preferred

Required Experience and Skills:

• Proven customer support experience is helpful, though not required.
• Capable of communicating effectively in English/Swahili (verbal/written)
• Computer skills and working knowledge of Microsoft Office software.
• Excellent telephone skills and active listening.
• Working understanding of CRM systems and procedures.
• Customer orientation and the capacity to adapt and respond to various personality types.
• Excellent communication and presenting skills.
• Capability to multitask, prioritize, and manage time successfully.
• Effective bargaining skills
• Positive attitude and adaptability
• Attention to detail
• Problem solving
• Ability to work under pressure.
• Flexibility in working shifts

How to Apply

DP Word encourages you to apply for this job in case you are good at it. To submit your application please apply through LinkedIn by following the link on the Apply Now button below 

Apply Now

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