IT Services Job at BRAC

Manager, IT services Job Vacancy at BRAC Tanzania - August 2024

BRAC Tanzania is hiring for Manager, IT Services. A scheduled salary for this job ranges from TSh700.000 to TSh25,000,000  per month. You will work for a Full Time schedule that is 8 hours per day. The job is located in Dar es Salaam, applying to this job you adhere to be ready to work in Dar es Salaam-Tanzania

BRAC TANZANIA FINANCE LIMITED (BTFL) is the largest microfinance organization in Tanzania with a mission to responsibly provide a range of financial services to people at the bottom of the pyramid.
BRAC Tanzania Finance LTD is seeking applications from competent, dynamic, and self-motivated individuals to fill up the following position.

Job Title: Manager, IT services.
Job Location: Country Office, Dar Es Salaam

Main Job Responsibilities:

• Primary custodian of BRAC Tanzania Finance Limited effective use of the tool throughout the organization.
• Designs and maintains a set of agreed performance dashboards for IT service delivery to all BRAC Tanzania Finance Limited offices.
• Works to ensure execution of regular customer satisfaction surveys regarding IT service delivery and takes necessary steps with the head of IT to address areas of concern or weakness.
• Manages all incident escalations from branches, with primary responsibility for keeping the IT Head abreast with progress on resolution.
• Oversees the documentation and application of sound and up-to-date IT principles and compliance with IT policies, standards, and procedures.
• In charge of drafting and improving the ITSM process, policies, and governance to be adopted by BRAC Tanzania Finance Limited.
• Monitors service level agreements with IT service partners and regularly reports service delivery performance to the Head of IT.

Safeguarding Responsibilities

• Ensure the safety of team members from any harm, abuse, neglect, harassment, and key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
• Practice, promote, and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action. Follow the safeguarding reporting procedure in case any reportable incident takes place; encourage others to do so.

REQUIRED SKILLS/CAPABILITY:

• Must have proven leadership skills and strategic planning capability.
• IT Service Management: Familiarity with ITIL (Information Technology Infrastructure)
• Library) best practices for service management and service level agreements (SLAs).
• Change and Project Management: Experience in Managing IT changes, upgrades, and projects, including planning and execution.
• Vendor Management: Skill in managing relationships with third-party vendors and service providers, monitoring performance, and adherence to contracts.
• Technical Troubleshooting: Proficiency in addressing and resolving complex IT issues and incidents, often under pressure.
• Risk Management: Ability to identify and mitigate IT-related risks, develop disaster recovery plans, and ensure business continuity.
• Regulatory Compliance: Understanding of financial industry regulations and compliance standards

Educational requirements and experience

• degree in computer science or information technology, or a related field.
• At least 5 years in IT service delivery, including incident and problem management, and service level agreements (SLAs) from a financial institution. Must be ITIL-certified

Employment type: contractual.

If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:

The candidate needs to email their CV with a letter of interest mentioning educational grades, years of experience, and current and expected salary recruitment.tanzania@brac.net

Only complete applications will be accepted, and shortlisted candidates will be contacted

Application deadline: Please apply before 17th August, 2024