Receptionist and Help Desk Agent Job Opportunity
We are hiring for Receptionist and Help Desk Agent n United Arab Emirates. The purpose of the job is to assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings. We need a Help Desk Agent who is sharp to respond to customers query quicklyKey Accountabilities
These are the main responsibilities of this role- Maintaining a high level of service attitude towards customers.
- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
- General administrative work which may include preparation of memos, customer letters, filing etc.,
- Delivery of cheque books and ATM cards to customers
- Handling and delivering captured card issues on account of customers
- Delivery of covered cards to customers
- Delivery of returned cheques to customers
- Perform any other responsibilities entrusted by Branch management from time to time.
Required Skills:
- knowledge of ADIB’s Retail & institutional Banking products & services knowledge of ADIB’s Operational Policies & Procedures Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards
- Knowledge of Cross Sales Computer skills
Contact Agent: +255626422753