Call Center Agent Job Opportunity in Egypt
Alshaya Group is seeking a customer-focused Call Center Agent to join their team in Egypt. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing information about the products and services. You will be the first point of contact for customers, ensuring a positive customer experience and maintaining high standards of service.Duties and Responsibilities:
Alshaya Group has provided the following responsibilities as will be the responsibilities of any Call Center Agent willing to work with Alshaya Group
- Answer and handle all feedback received from different channels according to the contact center procedure
- Comply with the floor management instructions toward better KPI’s
- Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs
- Apply the elements of building positive rapport with different types of customers over the phone
- Adherence to CC schedule- shifts/ Weekends/ public holidays
- Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.)
- Promote the department CES during calls which leads to service improvement
- Understand & effectively deal with job stress and unsatisfied customers
- Attend training courses scheduled by the department
- Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
Requirements:
- 1-3 years of customer support experience
- Fluent in English and Arabic
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and other benefits as per company policy.
- Opportunities for career growth and development within the Alshaya Group.
- Friendly and supportive work environment.
How to Apply:
Interested candidates are encouraged to submit their updated CV and a cover letter explaining their suitability for the role to the Alshaya Group official website through the button below.
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