Assistant Customer Service Officer Job Vacancies

Assistant Customer Service Officer II - 10 POST

Tanzania Airports Authority (TAA) is looking for ten (10) Assistant Customer Service Officer II. TAA supervises all airports in Tanzania.

To identify customers and their needs;
To interact with airport customers to provide them with information and guidance on their inquiries regarding services provided;
To coordinate with other departments on customer care matters and provide reports daily, weekly, monthly, and annually;
To provide consistence customer care of the highest standards in accordance with professional ethics in the working environment;
To communicate courteously with customers at all times by telephone, e-mail, letters, face to face, etc;
To receive and transmit airline information and flight schedules to passengers and customers;
To receive flight information from Air Traffic Controllers and other airline operators and submit to supervisors and other users;
To issue gate passes to visitors;
To keep records of Airport visitors;
To provide information on Tours, Travel Agent and Hotels to customers;
To guide and give explanation to visitors at the airport; and
To perform other duties as may be assigned by supervisor.

Qualification And Experience

Holder of Diploma in Customer Care, Business Administration (Majoring in Marketing), Commerce, Marketing, Mass Communication, International Relations, Sociology or equivalent qualifications from a recognized Institution.

Salary Scale: Remuneration for these positions is TAAS 3.1

Application Timeline:

Please submit your application to the application button below before 2024-12-12