Job Opportunities in Dubai at Transguard Group UAE
Transguard Group is hiring for a Call Centre Executive - Collections for their client, based out of their Dubai office. Transguard Group UAE is inviting applications from applicants from all over the world who are ready and capable to work in Dubai, United Arab Emirates (UAE).Unyama.com present to you this job opportunity that you can apply for free. If you want to get Dubai and Abu Dhabi jobs easily please consider visit unyama.com every time.
Key Responsibilities:
- Initiate outbound calls to discuss overdue payments and convince them to make the necessary payments towards their overdue payments.
- Negotiate settlements for closure of liability
- Offer solutions and adjustments to assist customers in resolving their debts while meeting collection objectives.
- Log every contact attempt, including details of the conversation and outcomes.
- Remove settled debts and deceased individuals from records in accordance with company policies.
- Update customer records when debts are satisfied or agreements are reached.
- Provide exceptional customer service during every interaction, maintaining professionalism and empathy.
- Address customer inquiries and concerns related to their accounts and payment status.
Education:
- High School Diploma or equivalent.
- A Bachelor’s degree in Business, Finance, or a related field is a plus.
Experience:
- Previous experience in collections roles.
- Excellent communication and negotiation skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with a calm and professional approach.
- Proficiency in using basic office applications (e.g., MS Office).
- Knowledge of collections processes and relevant regulations is advantageous.
Job Location: Dubai, UAE
Job Role: Customer Service and Call Center
Division: Credeavenue Spocto Debt Collection LLC
