Help Desk Support Job Vacancies in Dubai
We are hiring for Help Desk Support in Dubai, United Arab Emirates. Providing support in all technical matters related to information technology in the department, which includes technical support for computers Automation, applications, and other related technology.Location: Dubai
Key Responsibilities & Accountabilities
- Providing timely and efficient technical support to our employees.
- Troubleshooting hardware and software issues.
- Offering remote assistance and on-site support when necessary.
- Have experience on MAC/WIN
- Providing support to the department's staff in various matters, identifying, diagnosing, researching and solving first-level technical problems in Location and remotely by phone or desktop
- Document, monitor, and follow up calls for unresolved outstanding issues.
- Escalating problems to support the second level as needed and issue
- Coordination between the customer and support the second level in the provision of services.
- Track inventory by adding new purchased items, assigning items to users and updating details Customer
- Dealing with training preparations and downloading programs for any training courses
- Dealing with the download of all required computer programs (operating systems and networks, office, oracle, acrobat... etc).
- Ensure that printers work effectively and efficiently at all times.
- Dealing with technical support that includes specifications, loading and testing of computer systems and computer-related devices Automated within the standards and guidelines associated with the department
- Maintain personal computers and printers and follow up with suppliers if necessary.
- Add, remove or change user profiles to provide appropriate authorization levels necessary for server access .Active Directory ،(Windows Server)
- Providing support in reviewing computer problems and dealing with technical problems facing employees in the department
- Provide the necessary support to the director of the administration and carry out any other tasks assigned to him
- Add, remove or change folder share user profiles
- Dealing with preparatory preparations in internal and external meetings, exhibitions and conferences.
- Provide the necessary suggestions and modifications for the services provided and reorganize customer service internally
- Consistent to serve customers in a smooth and appropriate way that achieves the objectives
- Installation and operation of new devices and installation of programs and operating systems
- Follow-up and maintenance of computers for customers or employees
- Preparing reports on maintenance operations with recommendations for solutions, proposals and recommendations in case the department needs
- To carry out new developments with technical devices and equipment
- Conducting the necessary training for employees on new systems or software.
- Implementing network security policies in accordance with the standards and policies adopted by the competent government authorities
- To carry out any other tasks within the scope of his responsibility entrusted to the head of the information technology department or the director of the support services department
- Exp- 5-7 Years
- Higher Diploma or bachelor's degree in computer science or information Technology Management or equivalent from a recognized university
- Microsoft Certified Systems Administrator (MCSA)
- ITIL Foundation
- Bachelor's degree: 1 - 0 experience in the field of information technology.
- Office Microsoft، word، excel، PowerPoint. Advanced skill in using the program
- Skill in using, updating and managing information technology systems and programs effectively.
- Proficiency in Arabic and English. Ability to read, analyze, formulate letters and correspondence according to standards,
- Ability to respond to customer and employee inquiries.
Skill Year:
- Helpdesk Support 6
- MAC/ WINDOWS 6
- operating systems and networks 6
- Active Directory 6
- Windows Server 6
- Troubleshooting hardware 6
- Troubleshooting software 6
- Technical support
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