Customer Services Officer Job Vacancy
Customer Service Officer job opportunity in Dubai at Medicals International. Are you a professional in customer service industry and interested to work in Dubai? Hurry up to this opportunity.
About Medicals International
Medicals International is a regional organization with 19 offices servicing the Middle East, North Africa, Cyprus, Greece, Azerbaijan and Turkey. Medicals was established in 1994 and it serves now 5 different businesses in the medical industry.Medicals International largest asset base is its human resources. The organization commitment is to ensure best understanding and utilization of our product line to secure excellence in clinical outcome.
This will not happen without properly trained individuals with competitive knowledge of the industry they service. Our transparent “Business with Ethics” style of work helps us establishing greater visibility between final user and supplier through our entity thus ensuring smoother communication and on all levels, product, clinical support and service.
Medicals International is committed to be the best employer for its staff, best carrier for its suppliers products and services and the most faithful partner to our customer base.
Main Job Purpose:
To handle & process internal and external customers’ requests in the most efficient way and to ensure customer satisfaction.
2. Answers, coordinates with & processes sales team members’ queries and placement of orders over the phone.
3. Answers & processes inter-office orders over the e-mail system.
4. Coordinates with sales team and accounts receivables manager before processing of orders.
5. Takes and invoices sales orders based on the price list and the exception list and follow up on the processing of their requests.
6. Coordinates with the delivery team and makes sure customers receive their orders on time.
7. Processes customers’ complaints through the right channels.
8. Processes returned goods as per the respective procedure.
9. Coordinates & follows up with the store keeper, making sure he/she is preparing orders in the most efficient & effective way and as per company’s regulations & protocol and follow up on the schedule of delivery team prepared by him/her.
10. Handles the processing of special orders of items and is responsible for following up on them.
11. Keeps a record of all special items ordered.
12. Prepares reports to CS Manager about no. of invoices per day, total sales…etc.
13. Prepares & submits a daily report about his daily activities & achievements & submits it to his/her supervisor.
14. Responsible for abiding by & actively participating in Medicals International Quality Management system)
Main Job Purpose:
To handle & process internal and external customers’ requests in the most efficient way and to ensure customer satisfaction.
Duties & Responsibilities & Standards of Performance:
1. Answers & processes customer’s queries & requests over the phone.2. Answers, coordinates with & processes sales team members’ queries and placement of orders over the phone.
3. Answers & processes inter-office orders over the e-mail system.
4. Coordinates with sales team and accounts receivables manager before processing of orders.
5. Takes and invoices sales orders based on the price list and the exception list and follow up on the processing of their requests.
6. Coordinates with the delivery team and makes sure customers receive their orders on time.
7. Processes customers’ complaints through the right channels.
8. Processes returned goods as per the respective procedure.
9. Coordinates & follows up with the store keeper, making sure he/she is preparing orders in the most efficient & effective way and as per company’s regulations & protocol and follow up on the schedule of delivery team prepared by him/her.
10. Handles the processing of special orders of items and is responsible for following up on them.
11. Keeps a record of all special items ordered.
12. Prepares reports to CS Manager about no. of invoices per day, total sales…etc.
13. Prepares & submits a daily report about his daily activities & achievements & submits it to his/her supervisor.
14. Responsible for abiding by & actively participating in Medicals International Quality Management system)
Knowledge and Experience:
a. Educational Background:- A bachelor's degree is preferred.
- 0-2 years of experience external to MI.
Specific Knowledge:
- Good knowledge of Microsoft Office (Word, Excel, Power point & e-mail system…)
- Communication skills
- Patient
- Energetic
- Pragmatic
- Friendly personality
